Question 1

Is self check-in available?

Accepted Answer

Yes. Self check-in is available anytime at all three properties. At VLC Apart Cortina, reception is staffed from 8:00 to 24:00 — self check-in is available from 24:00 till 8:00. At VLC Apart Gayano and VLC Apart Encarna, reception is available 24 hours a day.

Question 2

Is parking available?

Accepted Answer

Parking is available nearby. Please contact us in advance for more details on location and availability.

Question 3

Are pets allowed?

Accepted Answer

Yes, we are pet friendly. Up to 2 pets per apartment are welcome, with a maximum weight of 12 kg each.

Question 4

Is Wi-Fi included?

Accepted Answer

Yes, high-speed Wi-Fi is included in all apartments at no extra charge.

Question 5

Do the apartments have a kitchen?

Accepted Answer

Yes, all apartments come with a fully equipped kitchen including a fridge, ceramic hob, dishwasher, electric kettle, coffee machine, microwave and all necessary kitchenware and dishes.

Question 6

Is there a minimum stay requirement?

Accepted Answer

There is no minimum stay requirement for standard bookings. For long-term stays of 30 nights or more, special rates apply — contact us for details.

Question 7

Can I book directly on the website?

Accepted Answer

Yes, and we recommend it. Booking directly on our website guarantees the best available rate with no additional fees or commissions.

Question 8

What is your cancellation policy?

Accepted Answer

For single apartment bookings, free cancellation is available up to 72 hours before arrival. For group bookings of more than one apartment, free cancellation applies up to 7 days before arrival. Cancellations made after these deadlines will be charged 50% of the total booking amount.

Question 9

How many guests can your largest apartment accommodate?

Accepted Answer

Our largest apartment — the Loft — can accommodate up to 12 guests, making it ideal for big group stays or team trips.

FAQ

Book today and save on your stay

FAQ

1Is self check-in available?

2Is parking available?

3Are pets allowed?

4Is Wi-Fi included?

5Do the apartments have a kitchen?

6Is there a minimum stay requirement?

7Can I book directly on the website?

8What is your cancellation policy?

9How many guests can your largest apartment accommodate?

Book today and save on your stay